SHIPPING POLICY
At Monexis Fashion Store, we work to ensure that your order is packed securely and delivered to the address provided during checkout.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.
2. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Eligible orders may qualify for free shipping as shown on our website.
3. Delivery Address
Orders are shipped to the delivery address provided during checkout.
Please make sure that your name, address, PIN code, and contact number are accurate.
We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
4. Delivery Time
Estimated delivery times may vary depending on your location, shipping partner, product availability, and other circumstances.
Delivery estimates are provided for guidance and are not guaranteed.
Unexpected delays may occur because of weather conditions, logistics issues, public holidays, transportation disruptions, or circumstances beyond our control.
5. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
You can use the tracking information provided to monitor your shipment.
6. Delayed or Lost Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact our customer support team.
We will work with the applicable shipping partner to investigate the shipment.
7. Incorrect or Damaged Delivery
If you receive a package that appears damaged, please contact us as soon as possible and provide photographs of the package and product.
If you receive an incorrect product, contact us with your order details so that we can review and assist you.
8. Failed Delivery
If a delivery attempt fails because of an incorrect address, unavailable recipient, or other customer-related reason, additional delivery attempts or charges may apply depending on the shipping partner.
9. Contact Us
For shipping-related questions, please contact:
Monexis Fashion Store
7th Floor, Office No. 741, RK World Tower
150 Feet Ring Road, Near Sheetal Park
Rajkot, Gujarat – 360006, India
Phone: +91 76229 68138
Email: monexistech@gmail.com