RETURN & REFUND POLICY
At Monexis Fashion Store, we want you to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return within 15 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
- The return request must be made within 15 days of delivery.
- The product must be unused and unworn.
- The product must be in its original condition.
- Original tags, packaging, and accessories should be included where applicable.
- The product should not be damaged, washed, altered, or used.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable restrictions.
Products marked as final sale or non-returnable at the time of purchase cannot be returned unless they arrive damaged or defective.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs or videos of the product and packaging
We will review the request and provide the appropriate resolution.
4. How to Request a Return
To request a return, contact our customer support team with your order number and reason for the return.
Once your request is reviewed and approved, we will provide the necessary return instructions.
5. Return Shipping
Unless the product is damaged, defective, or incorrectly delivered, return shipping costs may be the responsibility of the customer.
For damaged, defective, or incorrect orders, we will review the case and determine the appropriate resolution.
6. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed through the applicable payment method used for the original purchase, where possible.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
7. Exchanges
Product exchanges may be available depending on product availability and eligibility.
If the requested replacement is unavailable, we may offer an alternative resolution.
8. Sale Items
Sale or discounted products may have different return conditions. Please check the product information before placing your order.
9. Contact Us
For return or refund assistance:
Monexis Fashion Store
7th Floor, Office No. 741, RK World Tower
150 Feet Ring Road, Near Sheetal Park
Rajkot, Gujarat – 360006, India
Phone: +91 76229 68138
Email: monexistech@gmail.com